Graduate Job Vacancy at Etisalat Nigeria for Analyst – Customer Value Management (Outbound)

Etisalat Job Vacancy
Job Title: Analyst – Customer Value Management (Outbound), Location: Lagos, Division: Marketing Segments & Strategy, Application Deadline
26th March, 2012,

The Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates.
Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007.
Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.
Etisalat is an equal opportunity employer and supports workforce diversity. At Etisalat, we believe that diversity enriches our performance and products & services, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly importance.

Etisalat Nigeria is recruiting to fill the following position of Graduate Customer Service Officer.
Job Title: Analyst – Customer Value Management (Outbound)
Location: Lagos
Division: Marketing Segments & Strategy
Reports To: Manager-Churn & Retention
Job Summary:
Assist in the development, implementation and measurement of customer retention and customer life cycle management programmes and campaigns through out bound channels aimed at reducing churn and increasing usage across the value bands on the network
Principal Functions
*. Develop, implement and measure pro-active and re-active retention programmes to attain and exceed churn targets
*. Monitor customers’ movements daily across various services such as easylife and homezone with a pro-active usage enhancement campaign aimed at addressing any noticeable decline in various product baskets
*. Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary
*. Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound channels
*. Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
*. Analyze outbound campaign results and propose recommendations to the business base on campaign performance and evaluation
*. Perform any other duties as may be assigned by theManager-Churn & Retention
Educational Requirements:
*. First degree or equivalent (HND) in a relevant discipline
Experience & Skills:
*. Expert knowledge of competitive environment, consumer trends and tradepractices in the industry.
*. Knowledge of campaign management solution withintelecoms industry.
*. Demonstrable data-mining and analytical skills.
*. Excellent understanding ofcustomer data analysis, propensity modeling and segmentation techniques.
*. Between one (1) and two (2) years directly relevant post-NYSC work experience within telecomsbusiness environment.
Application Deadline
26th March, 2012.
How To Apply:
Women and minorities are encouraged to apply to suitable openings.
You will see a confirmation message upon submission of your application.
Due to the large number of applications, we regret we cannot update every applicant via email directly. If you are not contacted by one of our recruiters within few weeks ofyour submission, you have not been selected at this time but encouraged to apply for other positions.

Interested and qualified candidates are to
Click here to apply online

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